Customer Engagement

USE GAMIFICATION TECHNIQUES TO ACQUIRE AND RETAIN NEW CUSTOMERS, BUILD LOYALTY, AND CREATE LONG-TERM ADVOCACY

INVITING ENGAGEMENT
  • Getting noticed & attracting attention
  • Motivating engagement
  • Acquiring new customers
  • Gaining first-party data
BEING MEMORABLE
  • Encouraging two-way conversation
  • Creating an emotional response
  • Delivering highly relevant engagements
MOTIVATING OCCASIONAL BUYERS
  • Present when contextually relevant
  • Reflect consumer lifestyle
  • Provide distinctive engagement
MOTIVATING FREQUENT BUYERS
  • Repeat purchase/use
  • Increased frequency of purchase/use
  • Up-sell & cross-sell
  • Consumer retention
EMPOWERING ADVOCACY
  • Social sharing
  • Refer friends and family
  • Brand amplification
  • Commenting & rating

LOYALTY PROGRAMMES

The Loyalty Programmes Solution ensures Brands increase a customer’s interest in and use of their loyalty programmes.

With Brands all vying for the customer’s attention, find out how you can use gamification to:

  • Increase acquisition
  • Build an emotional connection through fun and rewards
  • Maintain a high level of engagement, trust, and loyalty

REFER A FRIEND

The Radical Referrals Solution enables Brands to create engaging refer-a-friend campaigns. It provides best-practice templates for generating peer referrals via websites, mobile apps and other digital marketing platforms. Customers decide their objective, target, reward and limits and use the software to do the rest. Powerful real-time reporting enables campaigns to be optimised and data can be integrated easily into a Brand’s existing marketing technology.

PLAYER ENGAGEMENT

The Player Engagement Solution enables gaming operators to engage players on their preferred channel, at the right time, in the right way.

Find out how you can use the 3radical Voco platform to:

  • Move away from expensive, acquisition-driven models
  • Deploy interactive, gamified experiences easily
  • Drive retention, engagement, and repeat play

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