It is no surprise to hear the gambling industry has faced increased media scrutiny, regulation and reputation management issues. The industry is heavily regulated and some report having difficulties remaining competitive within a market like the UK, which is one of the most regulated in the world.
However, many companies are going above and beyond regulations to ensure their players are entertained in a responsible way. “Tombola has really low limits” says Tom Ustunel, Betting and Gaming Director at News UK. “You just can’t spend £200 on that site quickly… you don’t want to take more money than you customer can afford”.
Download the 2019 Gaming Industry Report to discover what our experts think about player care and education, and how they are trying to address the problem.
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